We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (28)
4 Stars (3)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
16 Jan 2019 09:53
Seller is not in a hurry to send, but eventually reached in normal time. The tea is good, impression of quality stuff. IN a gift Chinese tea.
16 Jan 2019 01:23
Tea is very good, but cover keeps the inner screen without sieve cover falls
13 Jan 2019 03:25
Excellent teapot. All come together.
12 Jan 2019 06:01
Third kettle orders from this store. All Super.
11 Jan 2019 08:25
10 Jan 2019 09:14
Just what I needed! Shipped fast, packed neat! Seller also put a tea gift sample inside :)
9 Jan 2019 13:32
Rode a month, well packed, tea gift, from boiling water burst, looks nice, can then added
9 Jan 2019 06:41
Tea came quickly, well packed, but the interior was not fixed, resulting in a kettle arrived broken, money back
8 Jan 2019 22:40
Perfect, the item arrived correct!
7 Jan 2019 11:41
Teapot excellent. One disadvantage: nose in the kettle small tea is poured. And everything else was good.
7 Jan 2019 10:33
Securely packed. Teapot is really good, worth the money.
4 Jan 2019 04:54
Great tea. Do Not expect that will be of good quality.
2 Jan 2019 23:56
Come one tea pot, but ordered two. Via dispute involving Aliekspress, store returned the money for a second kettle.
31 Dec 2018 05:58
Nicely packed, slowly shipped... But is was worth waiting.
31 Dec 2018 03:50
Is a very good tea!!! beautiful and stylish! good to keep warm and tea quickly sealed!!! I happy!!!
29 Dec 2018 16:47
27 Nov 2018 02:58
Very beautiful teapot, and come quickly. Packaging is that сбрось with US on the ground, and then).
26 Nov 2018 12:26
Very well packaged! This teapot was just what I was looking for!! Thank you.
24 Nov 2018 05:16
Cool and tea as a gift)
24 Nov 2018 03:47
A good tea, but unfortunately it was slightly smaller than I expected. Now get upset that did not order more. Let 'S See how will be used. Seller put a gift bag small tea stocking. Thank You Very Much!
23 Nov 2018 12:30
Not know why all the praise, kettle, without enthusiasm. It Is even not glass, but packed as for glass box with foam om. Fast delivery 2 weeks. Gift tea bag. Size I took the smallest for a family of 3 person rules.
22 Nov 2018 22:18
Good tea. Normal price
15 Nov 2018 21:52
Beauty and cool
15 Nov 2018 16:31
Excellent teapot and tea sampler gift
15 Nov 2018 06:02
14 Nov 2018 23:16
14 Nov 2018 09:15
Beautiful. It’s fairly small, so be aware. I used a USA mug for size comparison. The packaging was excellent and I’m very happy with it.
14 Nov 2018 01:40
Good packing and good quality
13 Nov 2018 06:58
13 Nov 2018 04:37
Gorgeous product, very satisfied!
12 Nov 2018 03:53
Заказ не отслеживался на всём пути. После открытия спора продавец сообщил новый номер трека и оказалось, заказ месяц лежит на почте, и почта России не сообщила о его наличии. Товаром доволен. Упакован очень хорошо. Выбирал заварник на две кружки чая. Продавец положил пакетик чая для пробы. Продавца рекомендую! А с почтой России не известно, как бороться..
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